Refund & Cancellation Policy

• A scan you abandon before generating a report does not use a credit at all. Your balance is untouched.
• A report that fails to generate returns its credit to your balance automatically, and you can try again at no extra cost.
• A payment that fails at the gateway takes no money and adds no credit.

If any of these did not behave as described — money left your account and no credit arrived, or a credit disappeared without a report — contact us and we will correct it.

Unused credits can be refunded within 7 days of purchase. Ask us and we will refund the unused portion to the original payment method. Credits do not expire, so there is no need to rush to use them.

A credit spent on a report that was generated and delivered is not refundable. The report is the product, and it is produced the moment the credit is used.

If the report you received is unusable — for example the scan tracked nothing and the report says so — contact us within 7 days with the date of the scan. Where the fault is ours, we will restore the credit.

Email info@myfloww.in from the address on your Libria account, with the date of the purchase or the scan. We aim to reply within 3 working days.

Approved refunds are returned to the original payment method through PayU. Your bank usually takes a further 5 to 7 working days to show it.

You can stop using Libria at any time — there is no subscription and nothing recurring to cancel. Ask us to delete your account and we will remove it and your saved reports. Any unused credits at that point are refundable under the 7-day rule above.